got a question?
We've answered the most common ones below. If yours isn't here, we're one message away - get in touch with the team and we'll sort it out. You can reach a member of our team here.
general
Every so often a piece is loved a little faster than we can restock it. Tap "Notify me" on the product page and we'll let you know if it comes back.
A confirmation email will land shortly after you check out. In the rare case it doesn't, reach out to our team here and we'll make sure everything went through.
Get in touch with our team here and we'll track it down and set it right, quickly.
It happens, and that's perfectly alright. Head to our returns page and we'll walk you through the next steps.
Once an order is confirmed, we usually can't change it. If it hasn't shipped yet, get in touch as soon as you can and we'll see what we can do. If it's already on its way, you can use our returns process.
Not what you ordered? We're sorry, and we'd love to put it right. Send us your order number and a photo of what arrived, and we'll be in touch with next steps.
If this ever happens, you'll hear from us right away. It's almost always because a piece was in high demand and sold out at the last moment. These cases are rare, we promise. Should an item become unavailable, we'll be in touch as soon as we can and refund that piece. Anything else in your order will still be sent to you.
Refer to our care guide here.
eyewear
Sunglasses do more than finish an outfit. The right pair can help protect your eyes from UV radiation, reduce sun glare and make bright days more comfortable.
Different lenses provide different levels of shade and glare reduction, so it is worth choosing a pair that suits where (and how!) you plan to wear them. You will find the lens category for each style on the respective product page.
Good-looking eyewear that helps you enjoy the sunshine comfortably? That is a win-win.
Style is important. So is what sits behind it.
Our sunglasses and fashion spectacles are tested and classified in accordance with the applicable Australian and New Zealand requirements for sunglasses and fashion spectacles.
Materials vary across the collection, with each style designed for durability and comfortable everyday wear. You can find the material details for each pair on its product page.
Not all lenses are created equal – and that is kind of the point.
Lens categories tell you how much visible light passes through a lens and the level of sun-glare protection it provides. Generally, the higher the category number, the darker the lens and the greater the glare reduction.
Think of it as choosing the right level of shade for the moment – whether that is a bright beach day, lunch in the sunshine or an afternoon out and about.
You will find the tested lens category for each style on its product page, so you can choose the pair that is right for you.
Category 0: Very lightly tinted fashion spectacles. They provide very limited sun-glare reduction and some UV protection.
Category 1: Lightly tinted fashion spectacles. They provide limited protection against sun glare and some UV protection.
Category 2: Medium-tint sunglasses that provide good UV protection and a medium level of sun-glare reduction.
Category 3: Dark-tint sunglasses that provide high UV protection and a high level of sun-glare reduction.
Category 4: Very dark sunglasses intended for conditions of extreme sun glare. Must not be used for driving.
Lens colour and darkness do not, by themselves, determine UV protection. Check the lens category and product warnings before use.
shoes, bags + belts
Milla Hart bags are made from PU (polyurethane) otherwise known as vegan leather. Durable, easy to clean and a considered alternative to traditional leather. Faux suede styles bring the same thinking with a softer finish. Different texture, same easy care.
jewellery
Jewellery you never have to take off. That’s the idea.
Our gold waterproof collection is plated with real 18K gold using PVD (physical vapour deposition) technology which is a coating process which is ten times stronger than standard gold plating due to the use of a vacuum coating process which results in an extremely durable finish. And our silver collection is made from stainless steel. Both are nickel-free - meaning your pieces stay looking the way they should, for longer. Through the rain, into the shower, straight to the bar after the gym. These are the pieces built for everyday life.